Refunds & cancellation Version · 2026-09-29-v1 Our additional money-back guarantee Every coaching plan includes this guarantee. If you have followed the agreed plan, participated actively and used the support included in your tier, but still feel you did not receive what you needed, you can apply for a refund of the relevant plan or coaching block. Email origin_project@outlook.com within 14 days after your plan or coaching block ends. Include your name, purchase email, plan, what was missing and any relevant check-in information. We will review the information fairly with you. You do not need to demonstrate use of support that your tier did not include; Silver has no ongoing check-ins or messaging. For Silver, tell us the intended period or event when your plan is prepared so the end date is clear. An upfront Gold or Platinum block is eight weeks; each recurring paid block is four weeks. Your agreed dates determine the claim window, including any agreed postponement. We aim to give a reasoned decision within 14 days of receiving the information needed and to initiate an approved refund promptly. We will not refuse a claim because you stopped an unsafe or unsuitable approach, raised a health concern or followed medical advice. Your statutory rights below apply independently and are not subject to this guarantee’s participation conditions or deadline. Your 14-day right to cancel For consumer purchases online, you can cancel your coaching service without giving a reason within 14 days after the contract is made. Email us or send a clear written cancellation to Origin Project Performance Ltd, 34 Burdons Close, Wenvoe, Cardiff, CF5 6FE. You may use the sample notice below, but do not have to. If you cancel before work starts, we refund the service payment in full. If you expressly requested an early start, a reasonable amount proportionate to the service actually delivered before cancellation may be payable, provided we gave you the required information. We will explain any calculation; it is not an automatic loss of your entire payment. If the whole service has been completed within the cancellation period, the statutory right to cancel ends only where you expressly requested this and acknowledged that consequence in advance. Buying a bespoke plan does not, by itself, remove your cancellation rights. Downloading a plan is not treated here as an automatic waiver. Where a statutory cancellation refund is due, we issue it within 14 days of being informed of cancellation, using the original payment method unless you agree otherwise, without a refund fee. Your bank or payment provider may need additional processing time. Ending recurring coaching After the statutory cancellation period, please give four weeks’ notice by email to end recurring Gold or Platinum coaching. We will confirm the final service and billing dates in writing. Coaching remains available during the notice period. You will not be charged for service beyond the agreed end date. If a full four-week charge covers time after that date, we will adjust or refund the unused portion. An upfront eight-week block ends without automatic renewal. These arrangements do not limit refunds due under the guarantee or consumer law. If your fight or competition moves Contact us as soon as you know. We will agree whether coaching continues or pauses, and confirm the remaining paid coaching time and revised dates in writing. If coaching continues, recurring payments continue. If coaching pauses, recurring charges pause too, and unused paid coaching time is preserved for the agreed restart. Charges resume only on an agreed restart date. We will not charge for a period when coaching is paused. There is no new coaching fee simply because the event date moves. For separate in-person bookings, any already committed travel or accommodation costs will be discussed according to the written quote, actual recoverable costs and your statutory rights. If we are not the right fit If Sean decides during your first week of coaching that the arrangement is not right for you, we will promptly initiate a full refund and confirm it by email. Refund processing by your bank is separate from when we issue it. If the service is not provided with reasonable care and skill or does not match what was agreed, you may have rights to repeat performance, a price reduction or other remedies under consumer law. Contact us to resolve the issue; the additional guarantee is not your only route to a remedy. Optional cancellation notice To: Origin Project Performance Ltd 34 Burdons Close, Wenvoe, Cardiff, CF5 6FE origin_project@outlook.com I give notice that I cancel my contract for the following coaching service: Plan / order reference: Order date: Name: Address: Email used to purchase: Date: Signature (only if sent on paper):